About

Sustain Facilities Management is a national based company with over 30 years combined industry knowledge.

We deliver an integrated estate and facilities management service, providing tailored non-core business solutions which support our customers' key operational and business critical requirements.

Our client strategy involves delivering as many of our services as possible in-house, so we retain control of operations and time-scales rather than relying on third-party contractors.

This also gives you the benefit of one fixed point of contact.

Property Management

Let us maximize the potential of your property portfolio by removing the day-to-day hassles and exploiting our experience and business contacts.

  • The service we provide allows our clients to delegate property management responsibilities to our specialist team, who organise, plan, control and supply a complete range of support services leaving them free to concentrate on their core business.
  • The Facilities and Property Management team give our clients total flexibility, while retaining management control of service strategy and policy.
  • We utilise specialist service providers for specific tasks, which are monitored through our integrated computerised management information platforms – Property Management (PropMan), Computer Aided Facilities Management (CAFM) Computerised Maintenance Management System (CMMS) and Asset Tracking (AT), allowing full control from planned preventative maintenance and refurbishments, to reactive emergency maintenance, delivering timely, bespoke and accurate information about service and property performance.

We ensure that:

  • Real estate liabilities are fully understood
  • Critical lease dates and terms are acted on
  • Payments are made; income is collected
  • Properties and sub-tenant occupiers are proactively managed to minimise client cost and to maximise client income
  • We prepare and administer service charge accounts incorporating collection of “on account” payments and prompt end of year reconciliations.

Facilities Management

  • Our FM team specialise in managing the operational requirements of commercial property.
  • We specialise in appointing the best fit contractors for specific maintenance activity, understanding that a reliable property systems and effective building maintenance is critical to assisting occupiers grow their core business and not worry about ours.
  • From here we demand the very best service levels to ensure fast emergency repairs to limit business interruption for both occupiers and staff.
  • Our long-standing relationships with suppliers enable us to offer our clients many benefits including economies of scale and favourable contract terms.
  • Whilst maintaining building fabric and property systems, we can also recruit a reliable and diligent workforce to run your property.
  • We can skilfully source a range of staff including; building managers, concierges, security, cleaners, and maintenance technicians .
  • As part of our service we also ensure our clients observe statutory compliance, insurance regulations and DDA obligations.
  • Finally, you can rest assured that all our FM decisions are underpinned by a commitment to improving building operations, reducing operating costs, and minimising environmental impact.

Estate Management

We act on behalf of Landlords and Tenants managing every aspect of commercial property.
We believe improving the Landlord and Tenant relationship is the bedrock to effective property management.
We aim to create certainty on lease terms and obligations whilst managing your estate in a transparent, honest and helpful manner.

In addition to our core services of rent collection and service charge management, we also offer strategic advice on lease renewals, rent reviews, acquisitions, disposals, lease re-gearing, dilapidation settlements, licences to alter, deed of variations, and rating exposure.
We maintain property management data and report on future key lease events to ensure that opportunities grasped and risks are effectively managed.
Our team's over-riding aim is to release our clients from the shackles of daily management whilst generating a strong return on their property assets and reducing operating costs.

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